Measure Situational Judgement skills. Off the shelf solutions cater for Graduate, Junior Management, Sales, Admin and Customer Service roles. We also offer Bespoke SJT creation.
We offer a bespoke SJT service for larger volume projects, plus an established range of off-the-shelf online work simulations designed to assess candidates against a broad range of behaviours or skills required for effective performance in customer service, graduate, junior managerial, administrative and sales roles.
SJTs assess work-based behaviours and decision-making; underpinned by skills, motivation and abilities commonly required in the workplace. Candidates are placed in realistic work scenarios and required to deal with a number of situations that are likely to be faced in a particular role. Each scenario is task-driven and so provides realistic content for these roles, whilst being relevant across organisations.
The tests measure how effective someone’s decision making and judgement is when faced with the sort of situations they will routinely experience. Those whose judgement is not what is expected are unlikely to perform well in the role.
Our research identified that those in certain roles e.g. call-centres, customer service or those new to junior management positions face and encounter similar situations and scenarios irrespective of the sector. Our off-the-shelf SJTs are likely to be suitable for these roles.
They are appropriate for a wide range of jobs, including customer service, entry level, sales, graduate and junior management roles.
The exercises can be tailored to make them more relevant to particular industries or organisations if required (see our bespoke offering below). Plus, because the exercises can be administered on-line they are particularly useful in short-listing from large applicant pools.
Candidates are presented with a context description reflecting real life job circumstances followed by a number of realistic scenarios that might occur. They would then rate a number of potential actions in response to the scenario according to how effective they would be in dealing with the situation.
Tests although untimed take around 20-45 minutes to complete. They are fully automated and can be taken online supervised or unsupervised.
Following completion of the test online, an interpretation report is generated which will support the user in understanding the results.
Whilst Pearson TalentLens offers cost effective, reliable, off the shelf options for measuring a candidates ability to react in realistic work scenarios, we recognise that a customised or bespoke test can sometimes be preferred and/or required to map to a particular job role, for example, emergency services roles such as firefighter, police and paramedic. Or a role that covers multiple disciplines.
Some organisations like to customise the SJT in a way that reflects the company’s behaviours, whilst identifying a person’s ‘Fit’ to task and role. They may also find it helpful to use an SJT alongside a personality/values psychometric tool such as the SOSIE 2nd Generation. This provides them with an overall picture of the individual in terms of task ability and suitability to role alongside a person’s fit to the organisation’s values. These can be mapped beforehand making the result process more succinct and effective.
Our team develop bespoke SJTs according to best practice guidelines and in accordance with the criteria set out for test reviews by the British Psychological Society.