0  = £0.00 Including VAT
Excluding delivery

Frequently Asked Questions

FAQsHere is a list of Frequently Asked Questions which address the most common queries. Please contact us if you require any further information.


Who can purchase Pearson's TalentLens Assessments?

How do I go about ordering Pearson's TalentLens Assessments?

I didn't upload my certificate(s) when I registered, but I am now ready to do this. How do I get it/them to you?

I would like to look at a test in more depth before I buy, is this possible?

Do I have to pay VAT?

How can I pay?

How long until I get my order?

What delivery options can I choose from?

How are delivery and handling charges calculated?

Can I return what I've bought?

 

Who can purchase Pearson's TalentLens Assessments?

You have to be registered to buy most Pearson Talent Assessment tests. If you wish to register, please use this online form.

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How do I go about ordering Pearson's TalentLens Assessments?

Once you are registered (please quote your registration number on all correspondence), you can order Pearson Assessment products in any of the following ways:

Phone: Call Customer Services on +44 (0)845 630 8888 (calls cost 3p per minute plus your phone company's access charge)

Online: If you have an invoicing account, select the relevant product and follow the instructions from there. If you are unsure if you have an account please email info@talentlens.co.uk.

Offline: Download the  order form and then fax, email or post it to us

Email: Send your order to info@talentlens.co.uk

Post: Send your order to: Pearson Assessment, Halley Court, Jordan Hill, Oxford, OX2 8EJ.

Fax: Fax Customer Services on +44 (0)845 630 5555

 

 

I didn't upload my certificate(s) when I registered, but I am now ready to do this. How do I get it/them to you?

Please email your certificate(s) to talentresources@pearson.com.

Alternatively you can fax to +44 (0)20 7010 6631 or post to:

Pearson Assessment

Talent

80 Strand

London, WC2R 0RL

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I would like to look at a test in more depth before I buy, is this possible?

Please email us with your requirements to  talentresources@pearson.com.

 

 

Do I have to pay VAT?

You have to pay VAT in the UK unless you are VAT exempt. If this is the case you must supply us with your VAT exemption certificate, we will then refund the VAT.

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How can I pay?

You can pay by cheque or by credit/charge card: Visa, American Express, Mastercard, Switch or Delta. All payment must be received in sterling. Alternatively we can provide an offical quote (pre-payment invoice) for your goods. Customers with an invoicing account can order online.

 

 

How long until I get my order?

Please allow 4/5 working days for delivery subject to stock availability.

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What delivery options can I choose from?

Test materials and related items are delivered via UK Parcel Post or Securicor. Urgent deliveries can usually be provided, but must be requested with, or preferably in advance of the order. Please note: urgent deliveries will incur an additional charge.

 

 

How are delivery and handling charges calculated?

Normal delivery in the UK costs £4.50 and usually takes 4/5 working days. Overseas orders will incur a shipment charge dependent on location of the customer - please call Customer Services on +44 (0)845 630 8888 (calls cost 3p per minute plus your phone company's access charge) for a quote or email  info@talentlens.co.uk.

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Can I return what I've bought?

We aim to provide products that are free from defects in materials and production. The nature of use regarding our assessment products incurs wear-and-tear, and reasonable deterioration of items can be expected. If we receive notice of defects during a 365 day period after the date of purchase, Pearson Assessment will, at its discretion (and where items are available), either repair or replace products which prove to be defective. We would expect any such items to be returned to us for examination prior to a decision regarding replacement being made. Replacement products may be either new, like-new, or a functionally equivalent or upgraded product.

Please note that Pearson Assessment will not replace products where it is deemed defects have resulted from misuse or unauthorised modification.

New Test Booklets, Record Forms and related materials may only be returned if they are damaged or sent to you in error. In these cases only unbroken, resaleable packages are accepted and must show complete name, address, invoice number and reason for return on all paperwork.

Please follow the guidelines below for return of goods.

Please ensure you follow these procedures for prompt handling

  • Check your order upon receipt. Do not open packages which you have not ordered - opened test packages cannot be accepted for credit.
  • If you receive incorrect materials or quantities, or damaged or defective items, please contact us giving information about the error (including invoice number and date of order) at Pearson Assessment, Halley Court, Jordan Hill, Oxford, OX2 8EJ, call 0845 630 8888 (calls cost 3p per minute plus your phone company's access charge) or email info@talentlens.co.uk. We can then send the appropriate documentation for your return.
  • All claims of manufacturing defects are waived unless made in writing and delivered to the Seller within 30 days of receipt by the purchaser. Claims for manufacturing defects will not be considered if materials have been used, unless in the Seller's sole opinion the defect could not be detected before use.
  • At all times, the Pearson returns procedures must be adhered to.

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